The Guest Experience module maintains digital-channel communication with guests at every moment of their stay. Requests such as extra pillows, tour reservations or transport can be submitted via QR code or the hotel app; tasks are routed automatically to the correct department. Guest satisfaction is tracked in real time throughout the stay.
Incoming requests work in integration with the Housekeeping, F&B and Reception modules; each task updates its status in the assigned team and the guest receives a completion notification. Post-stay feedback scores are combined with guest profile data from the Revenue and PMS modules and generate customer satisfaction analysis in the XON ERP reporting layer.
ScreensRequest Board
Requests from guests are tracked in Pending, In Progress and Completed columns; urgent requests are promoted to the front with a red priority tag.
Guest Requests
All guest requests are listed in a table with room number, category and response time; details are accessed in one click.
Feedback Dashboard
Satisfaction scores collected during and after the stay are summarised by category average; guests who gave low scores are highlighted.